Accessibility statement for Register to vote

This statement applies to the Register to vote service which is designed to be used by all eligible individuals. The Register to vote website text should be clear and simple to understand. You should also be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible this website is

We know some parts of the Register to vote website are not fully accessible. Pages such as the following may present an issue that affects your use of the website

  • What is your full name? - if you are using a screen reader, you may find that on moving through this page the autofocus will not take you to the error summary that appears when an error occurs - or, when you select the continue button after leaving the form fields empty. Instead, the focus returns to the top of the page and the page title is read out. If this occurs, please try asking the screen reader to start again from the top of the page.

We’ll aim to fully resolve this issue as soon as possible.

What to do if you cannot access parts of this website

If you need information on this website in a different format like an accessible PDF, large print, easy read, audio recording or braille please contact us at:


We’ll consider your request and get back to you within 5 working days.

How to request content in an accessible format

If you need information in a different format contact us and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

Reporting accessibility problems with this website

If you find any problems with this page or with areas of the website that are not listed on this page, or if you think we’re not meeting the accessibility requirements, contact us.

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Technical information about this website’s accessibility

Register to vote is committed to making this website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website fully meets all relevant success criteria up to and including level AAA of the Web Content Accessibility Guidelines (WCAG) version 2.1.

The colour contrast of certain buttons and text within the service currently comply with level AA of WCAG 2.1 as per guidance issued in the GOV.UK Service Design System.

See our accessibility test certificate.

How we tested this website

The Register to vote service was tested by an independent verified accessibility auditor on 22 January 2021 and tested again on 11 February following fixes made in accordance with the recommendations of the first test.

Both tests were carried out by the Digital Accessibility Centre’s (DAC) user and technical testing team.

The DAC team employed two testing methods. The first was a manual technical audit using automated tools. The second method involved a dedicated team of user testers with differing disabilities and aided by a range of adaptive technologies.

The findings of both testing teams were then combined to give us feedback on the accessibility status of the Register to vote service.

With direction and input from the Register to vote team, the DAC team tested the following areas of the website - including the available variations in the user’s journey through these pages:

  • Where do you live?
  • What is your nationality?
  • What is your date of birth?
  • What is your national insurance number?
  • What is your UK address?
  • What is your overseas address?
  • Do you also live at a second address?
  • Have you permanently moved out of another address in the last twelve months?
  • How were you last registered to vote?
  • Do you have a British Passport?
  • What are your passport details?
  • Do you want to opt out of the open register
  • How do you want to vote?
  • Contact details
  • What is your service number?
  • What is your role?

Error handling was also tested by using an incorrect postcode with insufficient characters on the ‘Where do you live?’ page. Testing was also done for all permutations where an absence of information was possible, such as nationality or date of birth, as well as permutations of user journeys for the Armed Force, Crown Servants, and British Council employees.

Testing included both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blindness, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, deaf, Asperger; and anxiety and panic disorder.

What we’re doing to improve accessibility

We plan to fix the outstanding accessibility issue according to the timescale mentioned above.

The Register to vote service is intended to be perceivable, operable, understandable and robust to all users of the website and we will strive to achieve this through a process of continuous improvement and annual accessibility tests.

This statement was prepared on 2 March 2021.

It was last updated on 3 March 2021.